> For the complete documentation index, see [llms.txt](https://docs.piscesiot.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.piscesiot.com/helium-hotspot-p100/f-and-q/firmware-question/onboarding-error.md).

# Onboarding Error

### Onboarding Error

**Reasons:**

* The key not onboard before it factory
* The key repeated for unknown reason (checking with helium team about the repeated issues)

**Solution:**

* Keep the hotspot power and online
* Open a ticket or sent an email to <support@piscesminer.com>
* Write down the Sn code of the device