Bind and Claim Q&A

What preparations are needed before binding a device?

Users should plug in the device and press and hold the power button for 2-6 seconds (ensure the timing is strictly controlled) until the button's light starts flashing. Users should enable Bluetooth on their phone and grant location permissions to the Starpower app.

When is it necessary to rebind a device?

If users encounter unresolved issues during the binding process or while using the device, they can try rebinding the device. Users should re-plug the device, press and hold the power button for 2-6 seconds until the light flashes, and return to the first step of the binding process in the app to complete the following steps.

In the Connection step, why can't the Starplug device be found after enabling Bluetooth?

Bring the phone close to the device and wait patiently. If the device is not found after a long time, try turning Bluetooth off and on again and rescanning. If the device is still not found, re-plug the Starplug device, press and hold the power button for 2-6 seconds until the light flashes, then try rescanning.

In the Connection step, why is there no response or connection established after selecting the Starplug device from the Bluetooth search list?

Try turning Bluetooth off and on again and rescanning. If the issue persists, re-plug the Starplug device, press and hold the power button for 2-6 seconds until the light flashes, scan for the device and establish the connection.

In the Connection step, why is no Wi-Fi found?

Try tabing the "Scan Again" button. If no Wi-Fi is found, retry the device binding process.

What if the Wi-Fi password is entered incorrectly in the Connection step?

Retry the device binding process.

In the Verify step, why is the device identity not obtained?

Obtaining the device identity usually takes about 2 minutes. Please wait patiently. If it times out, retry. If multiple retries fail, retry the device binding process.

In the Bind step, what if the device is already bound?

The device is already claimed by another wallet. Please use a new device to complete the binding.

What if the device is not certified?

Uncertified devices cannot complete the binding. Please contact the project's support team.

What if the claiming result fails?

Please contact the our support team.

How can I know if my plug is working properly?

The app shows the status of connected plugs. "Online" indicates normal operation, while "Offline" and "Error" indicate disconnection.

What should I do if a plugged-in, already bound Starplug shows as Offline?

Retry binding the device.

What should I do if the Wi-Fi password has changed for a bound Starplug?

Retry the device binding process.