> For the complete documentation index, see [llms.txt](https://docs.piscesiot.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.piscesiot.com/starpower-plug-p300/bind-and-claim-q-and-a.md).

# Bind and Claim Q\&A

## **What preparations are needed before binding a device?**

Users should plug in the device and press and hold the power button for 2-6 seconds (ensure the timing is strictly controlled) until the button's light starts flashing. Users should enable Bluetooth on their phone and grant location permissions to the Starpower app.

## **When is it necessary to rebind a device?**

If users encounter unresolved issues during the binding process or while using the device, they can try rebinding the device. Users should re-plug the  device, press and hold the power button for 2-6 seconds until the light flashes, and return to the first step of the binding process in the app to complete the following steps.

## **In the Connection step, why can't the Starplug device be found after enabling Bluetooth?**

Bring the phone close to the device and wait patiently. If the device is not found after a long time, try turning Bluetooth off and on again and rescanning. If the device is still not found, re-plug the Starplug device, press and hold the power button for 2-6 seconds until the light flashes, then try rescanning.

## **In the Connection step, why is there no response or connection established after selecting the Starplug device from the Bluetooth search list?**

Try turning Bluetooth off and on again and rescanning. If the issue persists, re-plug the Starplug device, press and hold the power button for 2-6 seconds until the light flashes, scan for the device and establish the connection.

## **In the Connection step, why is no Wi-Fi found?**

Try tabing the "Scan Again" button. If no Wi-Fi is found, retry the device binding process.

## **What if the Wi-Fi password is entered incorrectly in the Connection step?**

Retry the device binding process.

## **In the Verify step, why is the device identity not obtained?**

Obtaining the device identity usually takes about 2 minutes. Please wait patiently. If it times out, retry. If multiple retries fail, retry the device binding process.

## **In the Bind step, what if the device is already bound?**

The device is already claimed by another wallet. Please use a new device to complete the binding.

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**What if the device is not certified?**
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Uncertified devices cannot complete the binding. Please contact the project's support team.

## **What if the claiming result fails?**

Please contact the our support team.

## **How can I know if my plug is working properly?**

The app shows the status of connected plugs. "Online" indicates normal operation, while "Offline" and "Error" indicate disconnection.

## **What should I do if a plugged-in, already bound Starplug shows as Offline?**

Retry binding the device.

## **What should I do if the Wi-Fi password has changed for a bound Starplug?**

Retry the device binding process.